T&C

Welcome to the Su Bach Website Terms and Conditions, which will apply to your purchase of goods from the Su Bach website, www.subachcocoon.com. The Su Bach brand, Website, and Goods are provided and owned by WHM Partners UK Ltd. (hereinafter referred to us “we”, “us”, “Su Bach” across all pages of this Website).  By using this Site, and purchasing Goods from www.subachcocoon.com, the customer acknowledges and states that he/she has reviewed and accepted all the information provided in the purchasing procedure and he/she entirely accepts the present Terms and Conditions, including the Privacy Policy, and when you make an online transaction, all the purchase information. The Terms and Conditions may be updated by us from time to time. The version that applies to your contract will be that published on the Website at the time you make your purchase. You are advised to check this page regularly to take notice of any changes we may have made to the Terms and Conditions. If you have any questions, please email us at info@subachcocoon.com.

Product Information

Su Bach guarantees the authenticity of all products purchased on the Website. The products are made from the best materials and excellent craftsmanship, and manufactured in the United Kingdom.

Su Bach makes every effort to ensure that all information on the Website, including description, price, display, color of Goods, and size, is as accurate as possible. All the products are subject to availability at the time of order. Su Bach reserves the right to vary at any time the quantity and/or the type of products that may be purchased on the Website. The customer will be informed if the product requested is not available. Su Bach reserves the right to assess the orders received and in the event that it cannot accept any order(s), it will communicate to the customer.

Our Baby Bach Cocoon product is a baby blanket and not a baby sleeping bag. Appropriate care and consideration should be employed when in use.

Gift Wrapping

The products purchased on the Website are delivered in gift boxes. The products are wrapped in tissue paper and enclosed in a gift box bearing the Su Bach brand name. The box is wrapped with a ribbon with the Su Bach logo.

Pricing

While Su Bach will endeavour to ensure that all pricing information on the Website is accurate, it cannot guarantee the absolute absence of error. In the event of an error in price of a product, Su Bach will allow the customer the option to reconfirm the purchase of the product at the correct price or to cancel the order.

All the prices on the site are inclusive of VAT and shipping cost (some exceptions apply). The actual price charged to overseas customers will be subject to the daily exchange rate applied by the customer’s credit or debit card company. Customers outside the United Kingdom may be liable for any import duty, permits, product restrictions and other local requirements. It is advisable to check the latest applicable local requirements before placing an order.

Purchase Agreement

The purchase agreement entered by and between Su Bach and the customer shall be considered completed and duly entered by the parties at the time in which the order is submitted by the customer,in accordance with the purchase procedure indicated on the Website, and after Su Bach has received authorization from the credit card issuer that the payment is accepted. Su Bach is not responsible for any eventual errors caused by the technical malfunctioning of the customer’s computer or internet connection service.

Su Bach will send an e-mail to the customer confirming the receipt of the order placed by the customer. The customer shall immediately verify the content of the e-mail and notify Su Bach immediately of any error or mistake.

Payment

Su Bach accepts the following credit cards: Visa, Mastercard, American Express, Maestro, Visa Electron, and V Pay. The transaction will be charged to the customer’s credit card only after Su Bach has received the debiting authorization from the credit card issuer and product availability has been verified by Su Bach.

Made-to-Order

The right of cancellation, or return in any nature does not apply to orders for customized products such as those under the “Made to Order” products.

The customer acknowledges Su Bach’s sole and exclusive right title and interest in any and all intellectual property rights in their Made-to-Order product (“Made to Order”) and/or User Content and the customer further acknowledge and agree that all copyright, design rights and other rights of a similar nature in any jurisdiction in their Made-to-Order product(s) shall belong to Su Bach and that the customer hereby undertake to execute, or arrange to have executed, any and all documentation required to vest all such rights in and to Su Bach if and when required by Su Bach. To the extent that any such intellectual property rights in the Made to Order and User Content do not vest in Su Bach by operation of law, the customer shall assign the same to Su Bach with full title guarantee to Su Bach upon their creation, or where possible hereby assign the same to Su Bach with full title guarantee by way of a present assignment of future rights. To the extent such transfer is not valid the customer grants Su Bach an exclusive, perpetual, royalty-free, fully paid-up license to use the design of their Made-to-Order product and/or User Content for any purpose whatsoever.

Returns Policy

Su Bach guarantees complete customer satisfaction. Customer may return undamaged, unused goods in a saleable condition, together with a proof of purchase and tags intact, within 10 days of the purchase date and you will be eligible for an exchange (provided availability of stock) or refund (except for discounted or promotional Goods). Simply request a return within 7 days of receiving the goods by sending an email to info@subachcocoon.com with your order number. Please state whether you would like to do an exchange or a refund and send us the Goods. We cannot be held responsible for Goods lost or damaged in transit, so we recommend you send the Goods to us by a courier.

Once Goods are received, they will be examined prior to any decision being made. We will then contact you, and in case of refunds, your refund will be processed as quickly as possible followed by an e-mail confirmation. You will be refunded the full value of your purchases (excluding shipping costs), back to the credit card used to make your purchase. All the the delivery expense for the return of the product(s) shall be borne by the customer (each and any cost borne by the customer for the return is not refundable), except when the goods are faulty. Su Bach reserves the right to refuse the return of those products that do not meet the requirements referred to in the preceding paragraphs.

Errors and Mistakes

Su Bach’s goal is to keep the information on the Website complete, accurate, and updated. It is however, not possible to guarantee the complete absence of errors on the Website. The Site might carry typos, errors, inaccuracies, some of which may refer to the price of the product, to the product availability, and/or details of the products. Su Bach reserves the right to amend the errors and inaccuracies also after the order has been submitted, and furthermore reserves the right to amend or modify the information on the Website at any time without prior notice.

Company Details

WHM Partners UK Ltd. is a company registered in England and Wales, under registration number 07495291 and registered office located at 311 Shoreham St, Sheffield, S2 4FA. WHM Partners UK Ltd. owns and represents the Su Bach brand.