Su Bach will aim to despatch all 0rders within 48 hours of receipt of credit or debit card details, excluding weekends, public holidays and bank holidays. This is subject to credit or debit card clearance and availability of stock. Please note that with some Europe and Rest of the world deliveries, delays can occur in customs and these delays are beyond our control. Su Bach is not liable for unpredictable delays. All delivery times given on the Website or by email are estimates only.

Delivery of the products requires the presence of the customer of a person authorised by the customer at the delivery address indicated on the order. On receipt of the delivery, the customer shall check the number of the boxes to match the order and that the packaging is not damaged or tampered with. Any discrepancy in the above shall be immediately notified to Su Bach in writing. Once the customer signed the delivery documents, the customer may not oppose objection on the external packaging of the goods delivered.

Destination Service    Cost
UK, Ireland, Asia   1-3 days    FREE
US, Europe, Middle East   2-5 days    FREE
Rest of the World*   2-7 days    FREE

* Some exceptions apply