FAQs

Pre-Sale Questions

Our cocoon is designed so that it is compact, secure and easy to handle for the delicate new-born baby (a great comfort for those first-time dads!). The bottom of each cocoon is zipped for security (with nickle-free zip!) and cushioned with padding, allowing extra security. All this is coupled with the elegant, beautiful outer designs to excite the stylish moms.

Our cocoon is designed to maximize ease of use and security. Bottom is zipped and the top adjusted with a velcro closure.

How to open a cocoon

To allow every day machine wash, the cocoon comes with a complimentary detachable inner lining made from organic cotton.

The Baby Bach Cocoon is for the new-born baby, from age 0 up to 2-3 months, depending on the individual size of the baby.

We only use top-quality fabric sourced from the finest suppliers with long standing history of excellent craftsmanship, mostly from UK, France, and Italy.

As a complimentary service, all orders come in our beautifully designed gift box, lined with tissue paper, and wrapped in satin ribbons stamped with our logo. Orders for UK delivery also come in our brand carrier shopping bag. There is a free option to include a hand-written Su Bach card with your personal message.

You can add your individual touch to the designs and size of the product. You can choose from a selection of fabrics, accessories and colours and can personalise the cocoon with initial monogramming. Our professional design team will guide you through the choices in the designing process.

After order completion, our bespoke products generally require 5 to 7 business days (maximum) before shipping. For those who need to create an urgent gift, express service is available upon request.

We guarantee complete customer satisfaction. You can return undamaged, unused goods in a saleable condition, together with a proof of purchase and tags intact, within 10 days of the purchase date and you will be eligible for an exchange (provided availability of stock) or refund (except for discounted or promotional Goods). Please see our T&C for full details.